We believe it is important that you are satisfied with our service. If you are not, please let us know. We will do our best to offer a suitable solution.

How can you submit a complaint?

We recommend submitting your complaint in writing. There are two ways to do this.

1. Send a letter by post to ARTPred.com, p/a Aalsmeerderdijk 158C, 1438 AX Oude Meer
2. By email. Send your complaint to webshop@artpred.com

How will your complaint be handled?

We try to respond to the complaint within 7 business days of receipt at the latest. If more time is needed, we will let you know as soon as possible. We will also tell you how long we expect it to take.

Do you disagree with the outcome?

Although of course we hope this will not be the case, you may still be dissatisfied with how your complaint has been handled after this procedure. In that case, it is advisable to contact one of the following bodies:

1. Thuiswinkel Disputes Committee
   P.O. Box 90600
   2509 LP
   The Hague
   www.sgc.nl
2. Disputes Committee via the European ODR Platform http://ec.europa.eu/consumers/odr/

Please note: If you are unable to resolve your complaint through one of the dispute resolution bodies listed above, or do not wish to use them, you may also submit your complaint directly to a competent court.