Return your order

Would you like to return your (unused) order? You can do so within 14 days of purchase, provided you have not yet sent the test to the laboratory.
Send a message to webshop@artpred.com including:

• the reason for the return
• the name / bank account number under which you made your purchase
• a photo of the unique R number

Please note: the bank account number you provide for the refund must be the same as the bank account number from which you made your payment to ARTPred.com. This is to prevent any refund fraud.

What if something goes wrong?

At your home:

Of course, something can go wrong during testing. You might drop the swab on the floor after taking the sample, or knock over the tube containing buffer solution. In that case, the test can no longer be used. You can receive a replacement test at no extra cost. Please email us (webshop@artpred.com) to explain what happened. Please also include a photo of the test kit showing its unique number. We will then delete that number from our database and send you a new test kit.

In the laboratory:

It rarely happens, but something can go wrong in the lab too. Sometimes just too little material has been collected to perform a proper analysis. Or there is another reason why the analysis was unsuccessful. In that case, you will see this when you request your results. And of course, in that case too, after you contact us via webshop@artpred.com, we will send you a replacement test.